Read Testimonials About Heartwood Custom Homes
Click on the Name to Expand Each Testimonial
| The quality you have built into this home is obvious.. Lynell and I just want to write to let you know how much we are enjoying living in our new custom home. This is a wonderful house in every respect. The quality you have built into this home is obvious and we feel very blessed to have been able to purchase a home such as this. I especially appreciate the attention you have provided meeting our every expectation during the purchase process. Regards, Bill and Lynell | ||
| You listened to all our wants and desires and achieved them to our complete satisfaction. Freddie, Just a small personal thank you for all that you did to make our dream home come true. You listened to all our wants and desires and achieved them to our complete satisfaction. You gave us alternative ideas and immense information when we didn't understand something or were about to make a choice that we probably would have regretted. Your willingness to get us what we wanted will always be appreciated. Our home is beyond what we could have imagined, but more importantly the relationship between us (Builder/Owner) could not have been better. We are completely satisfied and very proud we chose you as our builder. LeeAnn and Michael | ||
| You've gone above and beyond the call of duty. It is appreciated. You've gone above and beyond the call of duty. It is appreciated. | ||
| Most importantly we wanted to let you know that your responsiveness and caring attitude were appreciated and made the whole process of building a house a pleasure.Freddie, We wanted to let you know that it has been an enjoyable experience working with you on the construction of our new home. The house looks great and we are very pleased with the quality and workmanship that went into it. Most importantly we wanted to let you know that your responsiveness and caring attitude were appreciated and made the whole process of building a house a pleasure. In today's world, where people tend to do just enough to get by, it is great to see that there are still those who take pride in their jobs. | ||
| I really appreciate all the good work you did. The house is beautiful. I know I will enjoy it. I really appreciate all the good work you did. The house is beautiful. I know I will enjoy it. | ||
| Building our home with you was an incredibly great experience.Building our home with you was an incredibly great experience. From the very first day to the last, the entire process was done with consistent professionalism and excellence. You are a very gifted and personable builder. Thank you for listening to our ideas and adding your expertise to them to create a beautiful home that we are thrilled with. We highly recommend Heartwood Custom Homes to everyone who is considering building their custom dream home. Brad and Heather | ||
| Frederick Roberts is definitely one of the best builders in the business. When we decided to build our wonderful home in High Meadow Ranch, we did a great deal of research and selected Heartwood Homes to build our home. I was a Realtor for almost 25 years and had sold many homes that were "new" construction and observed many different builders -some great and some not so great. Frederick Roberts is definitely one of the best builders in the business. He has great attention to detail and builds a home that is constructed to the highest standards. During the entire process he was always patient and would offer suggestions when asked. Frederick's favorite expression was " no problem" and he made every effort to build a home for us that was exactly what we had in mind. Frederick also paid close attention to the financial part of the construction- it would be very easy to go over budget, and he kept excellent records and kept us informed of all expenses and would offer options to keep cost within our budget. We have been in our home almost a year and love it as much today as the day we moved into the house. One of the ways builders "drop the ball" is in warranty work. Heartwood Custom Homes always promptly returned our calls and took care of any issue without us ever having to make a second call. We would recommend Heartwood Custom Homes to you, and if you would like to contact us, we would be happy to share our experiences in the building process. Gary & Annette | ||
| Thank you so much for making the experience of building our dream home the best we could ever imagine.Hi Freddy and Terry, Thank you so much for making the experience of building our dream home the best we could ever imagine. Our house is everything and more than we expected. We appreciated you listening to what we wanted in our house as well as provide us with alternatives to help us think through other options we hadn't even considered. Working with you both was like working with friends. You always made us feel important and were very responsive to our many, many questions. We recommend you to anyone that is interested in building a home as we truly feel your building knowledge and expertise along with your professionalism and truly caring about building "our" home can't be beat. Thanks for always being there for us - through the design phase, building phase, and even after we moved into our home. Best regards, Ron and Barb | ||
| Your tips and suggestions are greatly appreciated. Hi Freddie, I wanted to thank you and Terry for all of the help and support you both have given us throughout our building process. You guys at Heartwood Homes are the best. We are enjoying our new home. Thank you for having patience with us during the process. Your tips and suggestions are greatly appreciated. I feel like I have lost my best friend since the house is completed. Dwayne and I both love your work and will continue to refer you to anyone that is looking for a good builder. Thanks for having us in for Christmas. That was an awesome Christmas gift. | ||
| Your reputation among your clients is outstanding. Freddie and Terry: We want to let you know how pleased we are with our new home. You exceeded our expectations! We can honestly say we enjoyed every minute from the design through the building phase. Without your guidance, patience and understanding, the home building experience no doubt would have been quite different. Before we started building, we often heard from others who had built homes that building a new home would be stressful and likely disappointing. We also heard and read that getting the right builder was the key to success. Since we wanted a home that met our particular design and needs, we decided to build if we could find the right builder. Therefore, we took great care in interviewing and vetting the builders. We interviewed builders and contacted not only people on their reference lists but also we asked others, not on their lists, about their experiences with their builders. Consistently, we received praise and positive comments from everyone about Heartwood Builders. Your reputation among your clients is outstanding. Selection of a builder was an easy decision; Heartwood was the only choice. We are proud to join the list of satisfied homeowners for whom you have built homes. Thank you for a job well done. Judy & Vern | ||
| ... The patience you have for the many changes along the way; especially your flexibility and fairness in making those changes... Dear Freddy & Terry: We have been in our home for over a month now. WOW! We just can’t begin to thank you for the wonderful home you built. We are so thrilled with the way it turned out. The quality of the work you do. The patience you have for the many changes along the way; especially your flexibility and fairness in making those changes. Our home was more complex then the traditional home. We wanted a two-story facade, in a one-story house. We wanted an old-world European look with lots of unique style. You provided all the details needed to accomplish the look we wanted, from corbels to cedar beams, copper roofing to cupola, not to forget the beautiful wrought iron courtyard to set it all off. The beauty of the huge stone fireplace, knotty alder cabinetry, glass block showers; but especially all the archways and detailed crown moulding. Danny has to show everyone the base moulding even in the garage!!! Our best friends from California were here visiting in December. He is also a custom home builder (second generation). He spent two days “inspecting” the entire home. He concluded you guys did a great job! He could find no complaints…from the foundation to the attic. This was an exceptional endorsement from a true perfectionist. This was not a surprise for us…we already knew what a wonderful job you did. We look forward to many, many years of enjoyment and thank you so very much. Danny & Gayle | ||
| What may not be as evident to potential “new home clients” are the many personal attributes that put you guys “head and shoulders” above other custom home builders.Dear Freddy and Terry, We are settling in and enjoying our beautiful, comfortable Heartwood Home. To say that Heartwood Custom Homes builds a quality home would be an understatement! Anyone observing your work from start to finish can plainly see that. What may not be as evident to potential “new home clients” are the many personal attributes that put you guys “head and shoulders” above other custom home builders. Some of these qualities are: your total commitment to client, your insistence upon top quality throughout, terrific organizational skills, creativity with an eye for design; all reflected in the pride you take in building a home. We truly appreciate your patience, ease of communication and accessibility (I think you even returned a call while away for a week-end hunt.) We always felt like you had plenty of time for us and that continues even today with minor little things. It is a good feeling to know that you are still there for us. Thanks so much for a great experience and wonderful home. Sincerely, Jimmy & Betty | ||
| ...and their integrity is without question.Heartwood Custom Homes is the only builder we would recommend to those looking to build their dream home. I wake up every morning and love our home. Freddie and Terry Roberts were a true pleasure to work with and their integrity is without question. Kelly and Becky | ||
| You cannot imagine how wonderful it was to find a builder that shared our vision, bought into our vision, and then helped us develop this vision for our new home.Freddie and Terry: Randy and I would like to take a moment to send you two a note and thank you for the wonderful experience we had working with Heartwood Custom Homes as we saw our “dream home” develop from a rough set of plans to the beautiful home we live in now. We can’t begin to tell you how much we appreciated your willingness to work with us. This included (1) your patience as we spent too much time picking out brick and having angst over the right color of travertine, (2) your flexibility as we added windows, added fireplaces, and removed porch railings, and (3) your keen eye and advice when we needed a professional opinion with many of the decisions made regarding the construction. You cannot imagine how wonderful it was to find a builder that shared our vision, bought into our vision, and then helped us develop this vision for our new home. Every day Randy and I look at each other and say, “I love my house!” Please give our name and number to anyone who might be looking to build as we would love to share the wonderfully positive experience we had with Heartwood Custom Homes. Happy in our home, | ||
| ...We felt that the building of our new home was as important to you as it was to us in every aspect. Your honesty, expertise and pride in your work was reflected throughout the process...Freddie and Terry, We want to thank you both for building our new home and making it such a nice experience. You were very professional, approachable and attentive to our wants and needs. We appreciated the way you paid attention to every detail. We were so concerned about building a house "long distance" where we could not be "on site" very often, but with your planning, emails, phone calls,etc. we were kept informed every step of the way. We felt that the building of our new home was as important to you as it was to us in every aspect. Your honesty, expertise and pride in your work was reflected throughout the process. We recommend anyone to select Heartwood to build their home. They will be happy they did. Ronnie and Nan | ||
| You resolved concerns we had and enabled the construction process to become a rewarding experience. Dear Frederick and Terry, A year ago we were dreaming about our new home. Today we are living the dream. It began with purchasing a great lot in Lake Creek Forest and selecting Heartwood Custom Homes to help achieve our vision. Your expertise in all aspects turned our vision into a reality. Heartwood Custom Homes maintains a remarkable reputation and this was demonstrated all along the way. Your experience and guidance was reassuring during the process. We valued the ability to contact you on a regular basis and receiving updates as well as being included in so many facets was appreciated. You resolved concerns we had and enabled the construction process to become a rewarding experience. To own a Heartwood Custom Home is not only a symbol of quality, but a reflection of builder and homeowner achievement. We will always be grateful for the craftsmanship that made our house a home. Even more, we will always be appreciative for the pleasure to have had you develop our dream with such confidence and dedication. Thank you for our beautiful home. Sincerely, Ingrid and Bob | ||
| We had heard from several people that building a custom home could be an extremely stressful process, but we are happy to report that Freddy and Terry made it very easy and actually enjoyable.To whom it may concern: I am pleased to write this letter of recommendation for Heartwood Custom Homes. My husband and I recently built a Heartwood Custom Home and could not be more pleased with the end result. Our house turned out even better than imagined. When people visit our home they are most impressed with the quality and craftsmanship visible throughout. Freddy and Terry were a pleasure to work with. Both were extremely helpful with ideas on ways to improve our home, while keeping cost in mind, they knew budget was a concern for us. Both are very honest, trustworthy individuals who made certain every detail was to our liking. They were always available for any questions or concerns we may have had. We had heard from several people that building a custom home could be an extremely stressful process, but we are happy to report that Freddy and Terry made it very easy and actually enjoyable. We are grateful to Heartwood Custom Homes for making our new house a home that we are very proud of and sure to enjoy for many years to come! Sincerely, Jaclyn | ||
| Thank you for your dedication to excellence and honesty. We can't thank you enough for our beautiful home. It is everything that we dreamed about! Thank you for your dedication to excellence and honesty. I feel like we not only got a beautiful home but we have also found new friends. I have attached a testimony letter. Feel free to use it on your web page. Dear Freddie and Terry, We are sitting in our new home feeling very blessed to have a dream come true. This is the first home that we’ve built ourselves. It was a wonderful experience working with Heartwood Custom Homes. Freddie and Terry are committed to excellence as they worked with us and with the contractors in a professional and courteous manner. They are truly men of integrity. Everything has been done to their high standards; if mistakes were made they not only fixed the mistakes, but made us aware of the situation before we noticed it. We couldn’t be happier with our home. If we ever want to build another home, I wouldn’t look farther than Heartwood. Thank you so much. Sincerely, Susan and Jerry Horne | ||
| Your attention to detail and keeping us informed made our experience a seamless process.Freddie and Terry, I just wanted to say thank for building our home. Your attention to detail and keeping us informed made our experience a seamless process. You adapted our pre-bought plans to better meet our custom needs and we are grateful for all of the extra attention you gave us to end up with our perfect home. I can only hope, more property owners in Crown Ranch select Heartwood Custom Homes for their builder. If you have any potential home builders that would like to speak with a Heartwood home owner, I will be glad to share our positive experience with them. Thanks again, Brian and Jody Radcliff | ||
| ...have continued to recommend Heartwood Homes to many, many people over the past nearly five years now. I want to say that the good help you and Frederick have given Annette and I -- from when you started building our house through this latest help you have given us during our garage door caper -- are the very reasons that Annette and I have continued to recommend Heartwood Homes to many, many people over the past nearly five years now. Thanks again for your going the extra miles in being a good builder and friend. Gary | ||
| we would do it again tomorrow but only if Heartwood Homes would do it with us.August, 2011 Dear Freddie and Terry – The dust has finally settled, and we have located socks which match so the time has come for us to share how completely thrilled and satisfied we are with the fabulous home Heartwood Homes created for us. Please know how much we have appreciated not only your knowledge and advice but your integrity as well. Heartwood Homes did exactly what they said they would do every time, and we don’t think anyone could ask more from a homebuilder. When a challenge (or an idea of Susan’s) required additional thought, time or creativity, it was always addressed with a positive “can do” attitude. The words “we can’t, we won’t or we don’t” were never spoken. The apples don’t fall far from the tree, and this was never truer than in the experience we had with each and every subcontractor you employed. We were always treated in a professional and polite manner by all who were involved in the building of our new home. Working with Heartwood Homes was an exceptionally rewarding process for us, and unlike most new homeowners, we would do it again tomorrow but only if Heartwood Homes would do it with us. Freddie and Terry, thank you from the bottom of our hearts for a job exceptionally well done. We know we have been incredibly blessed and pray we are able to enjoy our beautiful new home with family and friends for many years to come. Michael and Susan | ||
| Their eye for detail and patience with us through the process of home building was wonderful. To Whom It May Concern, In early 2010 my wife and I decided that we were going to build a new home in the Lake Creek Forest Sub-Division. Once the decision was made on the floor plan, our next decision was on what Custom Builder we would choose to build our new home. We had researched numerous Custom Builders in the Houston area, before making our decision. Our decision was not solely based on price, but also quality of work. Our decision was to use Heartwood Custom Homes, and we are happy that we did. The process to build our home started with the initial meeting in December 2010, to complete the paperwork and plans. Shortly there after, in March 2011, we broke ground on our new home, and it was completed in August that same year. What impressed my wife and I the most, was that Frederick & Terry Roberts, owners of Heartwood Custom Homes, were there with us through every step of the way. Their eye for detail and patience with us through the process of home building was wonderful. Therefore, we would Highly Recommend Heartwood Custom Homes, to any person who is considering building a new home. Sincerely, Cindy & Gary | ||
